Wednesday, August 19, 2009

Ain't Nothin' But a Number

At least that's what I felt like upon being let go from Nuyo yesterday afternoon. Ah, the sweet, sweet burn of rejection. I was brought into the back to be given my haphazard 1-month evaluation.

The manager listed a myriad of reasons as to why things just "weren't working out". Most of them had to do with my apparent incompetence at putting the frozen yogurt machines together without error and how a month of scant, and unorganized training should have been more than enough to make me an efficient worker and manager. My mother contributes it so the fact that their very small business most likely realized they cannot afford to pay me.

Whatever the reason, the manager and the owner had their own issues with one another. From what I gathered from the current staff and the manager himself, he and the owner frequently disagreed on things. During my first interview, I asked the manager what he liked about the job and he replied, "It's a job." He also explained that they were looking for someone to potentially take over as store manager. As I look back on this after the fact, it further explains the manager's rushed methods in training me and shuffling me into a managerial position. That is not how it works and only sets new employees up for failure. The "sink or swim" method is really more like a "throw you under the bus and see if you can still walk" method.

I was told that they expected more from a person who has such a high level of supervisory experience. That is bullshit because all of my faults were nothing to do with being supervisory. They were to do with the technical aspect of building and maintaining machines that I'd never used before my employment with Nuyo. Knowing how to put them together doesn't mean that I can trouble shoot when there is a problem. And knowing how to trouble shoot doesn't mean that the machine won't have the occasional malfunction regardless. Apparently, at the first sign of trouble, I was supposed to call the manager or the owner and let them micromanage the situation via the phone. This is a waste of time and damaging to employee morale.

I received no training schedule or formal introduction to the staff. I was thrown into the shop, instructed twice on how to build the machines, once on prepping and cutting fruit, twice on the safe/deposit procedure, and once on how to take down the machines for cleaning. I was given lists created by other supervisors on what must be done upon opening and closing. Then I was told to open the store by myself. As a manager.

There was no look taken at how I accommodate customers. There was no look taken at how I support my employees/coworkers. All of my performance reviews were based on whether or not I could build and/or fix the machines in a timely manner while servicing customers and keeping the shop cleaned up after rushes.

No. No, thank you.

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